SME Solutions
The IT department of SMEs, without hiring a full IT team.
Operational support and IT security for SMEs: user support, maintenance, monitoring, Microsoft 365, backups and projects. A named point of contact who knows your IT environment.
What we hear in a first meeting
- “It's the manager's nephew who handles IT, and he no longer has the time.”
- “We don't know if our backups actually work.”
- “Every new hire waits three days for their workstation and access.”
What we do, in practice
User support
Remote and on-site assistance. One number, a team that knows your environment.
Preventive maintenance
Updates, patches, checks on workstations and servers before something breaks.
Monitoring
Servers, network, backups, disk space: we're alerted before you are.
Systems and network administration
Accounts, permissions, servers, Wi-Fi, VPN, firewall. Kept up to date and documented.
IT audit and security audit
A clear assessment of your IT environment, your risks and your priorities.
Device management
Workstations, printers, phones, licences: arrivals, departures, renewals.
Microsoft 365
Email, Teams, SharePoint, OneDrive, account security. Set up properly, actually used.
Backups
Off-site, isolated backups tested regularly. We verify that restoration works.
Security
MFA, EDR, firewall, team awareness training. What cyber-insurers also ask for.
IT projects
Office move, new site, server migration, moving to the cloud: managed end to end.
Telephony & IP communications
Enterprise telephony, Teams, switchboard, when relevant for you.
Support and reporting
A regular check-in: what's been done, what's coming, what we recommend.
Does this sound familiar?
Beyond the technical side, we help you prioritize, plan the budget and decide. Advice, not just a maintenance contract.
- —20 to 100 workstations, and no one for whom this is really their job
- —A Microsoft 365 migration to carry out without losing any emails
- —MFA, EDR and backups to set up before the insurance renewal
- —A network, Wi-Fi or VPN that fails at the worst time
- —Users who need a quick response
- —A former provider to replace, with no documentation
- —Employee arrivals and departures to manage properly
- —A workstation estate to renew, with a budget to plan
- —Backups and business continuity to genuinely verify
- —A cybersecurity audit to know where to start
What you should expect from your IT provider
- 01Someone answers, and it's someone who knows your IT environment
- 02The IT environment is documented
- 03Backups are tested, not just run
- 04Access for departing employees is cut off the same day
- 05New arrivals start with their accounts and workstation ready
- 06Microsoft 365 is properly administered
- 07Wi-Fi and the network are monitored
- 08Recurring incidents are fixed at the source
- 09A workstation renewal plan exists
- 10Management receives a regular update
Changing provider, without starting from scratch
Provider transition is often the first topic. We start with an existing environment assessment.
01Taking over from an existing provider+
ContextA provider who is leaving or no longer responding, and little documentation left behind.
What we doExisting environment assessment, access recovery, clean-up, then a support contract with a named point of contact.
What you getControl of your accounts, licenses, backups and documentation.
02Existing environment assessment+
ContextBefore committing, knowing exactly what we are taking over.
What we doInventory of devices, administrator accounts, licenses, backups, network, existing documentation.
What you getA written status report and clear priorities, before any contract.
03Microsoft 365 put back in order+
ContextA tenant configured on the fly, unclear permissions, accounts of former employees still active.
What we doReview of accounts and licenses, MFA, sharing rules, backup, governance.
What you getA properly administered environment, secured access, clear governance.
04An outsourced IT department for an SME+
ContextNo full in-house IT team, and an IT environment that is becoming critical.
What we doUser support, systems and network administration, Microsoft 365, security, backups, monitoring, preventive maintenance, reporting and projects.
What you getA documented fleet, organized support, priority risks addressed.
05Security and network audit+
ContextAn insurer or a client setting requirements, with little real visibility into the IT system.
What we doIT security audit, inventory, segmentation, MFA, EDR, backups, then a prioritized remediation plan.
What you getA clear view of the risks and a realistic action plan, in order.
Renewing your fleet without forgetting the decommissioning of old equipment
An old PC still holds emails, client files, sometimes passwords. We organise the replacement and, with UCC Recycle, the recovery of old workstations.
Discover UCC Recycle ↗- 01Fleet inventory
- 02Workstation replacement
- 03User migration
- 04Secure data wiping
- 05Recovery and refurbishment
- 06Traceability of outgoing equipment
Use cases
Situations we know how to handle
Provider transition for an unmanaged IT environment
Inventory, access cleanup, tested backups, then a monthly support contract.
Switch to Microsoft 365
Email and file migration, account security, short training.
Cyber-insurance compliance
MFA, EDR and isolated backups deployed before the renewal deadline.
Technologies and ecosystem
- Microsoft 365
- Entra ID
- Intune
- Windows Server
- Fortinet
- Cisco
- HP
- Veeam
- Teams
Indicative list. No official partnership is implied.
Way of working
- Managed services contract
- Monthly fixed fee: scope, monitoring, support and reporting defined together.
- One-off intervention
- Audit, project or troubleshooting, at a fixed price.
- Project support
- Office move, migration, new site: end-to-end management.
Frequently asked questions
See also:
From what company size do you work?
Our SME offers are designed for organisations from around ten to fifty employees, and beyond.
Do you work on site?
Yes, in addition to remote support.
Can you start with an audit?
Yes, it's actually what we recommend: a short assessment before proposing a contract.
Start with an IT audit
A clear assessment, with priorities, before any commitment.
Describe your situation
No specification document needed. A few lines are enough for us to know whether we can help.